Front Desk Agent

Wyndham Garden Muscat is now seeking a Front Desk Agent to join our team.

Job Summary

• Greets and welcomes all guests approaching the Front Desk in accordance with WH&R standards
• Able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assists guests with their inquiries, takes reservations and performing administrational tasks.
• Ensures that all hotel standards are met when assisting the guests and handling information.
• Answers guest inquiries about hotel services, facilities and hours of operation, restaurants, transportation, entertainment, etc. in a timely manner.
• Reviews Front Office logs, Trace File and Credit Limit daily.
• Familiar with all in-house groups.
• Has knowledge of emergency procedures and assist as needed.
• Uses proper etiquette at all times when communicating with guests and team members.
• Maintains and market promotions and guest programs

Education & Experience

• A minimum of two years in a similar role in a branded hotel
• Diploma in hospitality management
• Computer literacy

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Oman , Muscat
Employment Status: Full-Time