Customer Success Manager
Little Thinking MindsJob Description
About Us:
Building on this global mission to revolutionize education, Little Thinking Minds is transforming Arabic literacy for the future. As a premier K-12 digital literacy platform across the MENA region and beyond, Little Thinking Minds offers a suite of award-winning tools, interactive content, and gamified experiences designed to make learning Arabic exciting and impactful. Through adaptive learning platforms and dedicated teacher-support resources, they bridge critical literacy gaps and inspire a lifelong love for reading by providing continuous visibility into student progress to support and celebrate their learning journey.
Your Team:
CSMs at Little Thinking Minds work directly with customers to drive value for educators in a hands-on way. You’ll also collaborate cross functionally with our Support, Product, Engineering, Content and Finance teams on escalating issues, discovering trends, and more.
Your Role:
A CSM at LTM owns the post-sales relationship with schools and school groups to ensure we are delivering on the value and promise of Seesaw/LTM solutions for educators, students, and families. Not only do we direct customers to value throughout the year, we manage subscription renewals and expansions. CSMs at LTM understand how to serve and sell into the K-12 education market.
Your Responsibilities:
- Act as the main point of contact for assigned schools and partners
- Build strong, long-term relationships and ensure customer satisfaction and adoption
- Own the renewal and expansion process for your portfolio
- Understand school budgets and procurement processes
- Conduct monthly check-in calls and onsite meetings with schools
- Monitor usage and, if usage is low, proactively schedule meetings to improve adoption by offering multiple solutions such as:
- Competitions
- Teacher workshops
- Parent workshops
- Identify opportunities for expanding usage across grades, departments, or additional products
- Collaborate with Sales/Account teams to support upsell and cross-sell opportunities
- Plan and execute the Monthly TRP (Teacher Reward Program)
- Plan and run Ramadan competitions with schools and support in managing and announcing winners
- Organize and conduct end-of-year ceremonies, including:
- Managing schedules
- Visiting schools
- Coordinating logistics
- Support schools by arranging meetings with Content and Product teams whenever needed
- Collect feedback from schools and share insights with internal teams
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