Customer Success Manager

About the Role

As a Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week; give consultative advice, scope and drive successful product adoption and grow customer engagement. You will function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team.

Responsibilities

• Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise.
• Identify opportunities for increased product adoption and align Smartly’s product value with the customer’s wider marketing objectives.
• Develop and maintain excellent knowledge of the Smartly tool and the digital ecosystem in general so that you're constantly able to solve customers' problems.
• Build, manage and develop strong relationships with customers and platform partners including Meta, Pinterest, Snapchat, TikTok and Google.
• Collaborate with internal teams, including product developers, to maintain the quick feedback loop between customers and product.

Requirements

• Possess 3+ years of relevant experience in a Customer Success or similar customer-facing function.
• Have a good understanding of paid social advertising (Meta, Pinterest, Snapchat, TikTok). Knowledge of Google Ads and Programmatic is a plus.
• Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals.
• Have a results-driven mentality, with a bias for action and collaboration.
• Are able to explain complex concepts clearly and translate data into insights.
• Have strong spoken and written communication skills in English. Being able to communicate in Arabic is a preference.
• Are able to work in a hybrid capacity from our Dubai office 3 days a week (more if you like).
• Are able and willing to travel for quarterly business reviews, conferences and industry events as required.