Customer Experience Consultant

Job Description

Roles and Responsibilities:

• Collaborate seamlessly with diverse teams to elevate and refine overall customer experience services
• Design and execute customer satisfaction surveys, extracting valuable insights for continuous enhancement
• Formulate and implement innovative strategies to optimize client interactions and promptly address concerns
• Deliver comprehensive training programs to empower staff with top-notch customer service skills aligned with company standards
• Monitor and analyze customer service metrics, offering strategic recommendations for continual improvement
• Serve as a bridge between customers and internal teams, ensuring seamless communication and understanding
• Keep abreast of industry trends and customer preferences, providing proactive suggestions for service enhancement
• Cultivate a customer-centric ethos within the organization to drive excellence in service delivery
• Address escalated customer concerns with finesse, working towards effective and satisfactory resolutions
• Maintain meticulous documentation of customer interactions and resolutions for continuous improvement.

Qualifications

• 2 – 5 years of experience
• Analytical and problem solving skills
• Customer Journeys Modeling
• Excellent Communication Skills
• Consulting background
• Bachelor’s Degree in Media, Marketing, Business administration or any related field