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Devoteam

Job Description

Roles and Responsibilities:

Collaborate seamlessly with diverse teams to elevate and refine overall customer experience services
Design and execute customer satisfaction surveys, extracting valuable insights for continuous enhancement
Formulate and implement innovative strategies to optimize client interactions and promptly address concerns
Deliver comprehensive training programs to empower staff with top-notch customer service skills aligned with company standards
Monitor and analyze customer service metrics, offering strategic recommendations for continual improvement
Serve as a bridge between customers and internal teams, ensuring seamless communication and understanding
Keep abreast of industry trends and customer preferences, providing proactive suggestions for service enhancement
Cultivate a customer-centric ethos within the organization to drive excellence in service delivery
Address escalated customer concerns with finesse, working towards effective and satisfactory resolutions
Maintain meticulous documentation of customer interactions and resolutions for continuous improvement.

2 – 5 years of experience
Analytical and problem solving skills
Customer Journeys Modeling
Excellent Communication Skills
Consulting background
Bachelor’s Degree in Media, Marketing, Business administration or any related field