Call Center Agent

Responsibilities:

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Provide information about products, services, and company policies to customers.
• Assist customers with placing orders, processing payments, and resolving issues.
• Follow call scripts and guidelines to ensure consistency and accuracy.
• Maintain customer records and update information as needed.
• Escalate complex issues to appropriate departments for resolution.
• Meet or exceed performance targets for call quality, efficiency, and customer satisfaction.
• Adhere to company policies and procedures at all times.

Requirements:

• High school diploma or equivalent.
• 1-2 years of experience in customer service or a call center environment.
• Excellent communication skills, both verbal and written.
• Strong active listening and problem-solving skills.
• Ability to remain calm and professional under pressure.
• Basic computer skills and familiarity with CRM software.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in a related field.
• Experience with call center software (e.g., Avaya, Genesys).