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Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience.

We are seeking a motivated Contact Centre Supervisor to join our team and play a pivotal role in providing outstanding service to our valued customers. 

  • Handle calls and complaints professionally in a timely and effective manner
  •           Handle lost property claims until resolution.
  •           Ensure lost property items are correctly logged and stored
  •          Manage the lost property donation process
  •          Manage the disposal process of prohibited items
  •        Monitor HIA social media pages to identify customer’s needs, clarify information, investigate issue/query and provide suitable solutions and/or alternatives
  •          Liaise with other departments and provide customers with the company’s service and facilities information.
  •          Complete Contact Centre/Lost Property logs and reports and make them available for Management’s review


About you:

  •   High School/Diploma/Diploma Qualification with minimum 3 years of job-related experience
  •          Bachelors Degree or Equivalent with minimum of 2 years job-related experience
  •          Proficient in English Language both verbal and written
  •          Expert in MS Office
  •          Contact Centre functional experience
  •          Experience in handling Complaint investigations
  •          Lost Property Functional Experience



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