Contact Centre Supervisor

Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience.

We are seeking a motivated Contact Centre Supervisor to join our team and play a pivotal role in providing outstanding service to our valued customers. 

• Handle calls and complaints professionally in a timely and effective manner
•           Handle lost property claims until resolution.
•           Ensure lost property items are correctly logged and stored
•          Manage the lost property donation process
•          Manage the disposal process of prohibited items
•        Monitor HIA social media pages to identify customer’s needs, clarify information, investigate issue/query and provide suitable solutions and/or alternatives
•          Liaise with other departments and provide customers with the company’s service and facilities information.
•          Complete Contact Centre/Lost Property logs and reports and make them available for Management’s review

Qualifications

About you:

•   High School/Diploma/Diploma Qualification with minimum 3 years of job-related experience
•          Bachelors Degree or Equivalent with minimum of 2 years job-related experience
•          Proficient in English Language both verbal and written
•          Expert in MS Office
•          Contact Centre functional experience
•          Experience in handling Complaint investigations
•          Lost Property Functional Experience