Collections Officer

Principal Responsibilities, Accountabilities and Deliverables of Role:

• Contact borrowers who have missed credit card/loan payments.
• Negotiate repayment plans with borrowers based on their financial situations.
• Maintain accurate and up-to-date records of all communication with borrowers, including phone calls, emails, and any payment arrangements made.
• Follow up with borrowers to ensure compliance with agreed-upon repayment plans.
• Provide timely and accurate reports on collection activities to RCD and Collection management.
• Collaborate with other departments, to resolve any borrower inquiries or issues.
• Stay updated on relevant laws, regulations, and industry best practices related to loan collections.
• Continuously seek opportunities to improve collection processes and increase overall efficiency.
• Adhere to the bank policies and procedures, including compliance with relevant privacy and data protection regulations.

Experience:

• 1-3 years in strong retail credit experience.

Education:

• Graduate degree, preferably in Banking, Finance, Accounting, or other business-related fields. (Desired not mandatory).