Captain
AccorHotelJob Description
Captain Job Summary
As a Captain at AccorHotel, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is a memorable experience. This role requires a dedication to excellence and a passion for creating exceptional guest interactions.
General Duties and Responsibilities:
- Perform all necessary tasks to service Food & Beverage according to the hotel’s standard of performance manual.
- Acquire in-depth knowledge of the Food & Beverage menu of the assigned outlet to assist and provide advice to guests.
- Practice good customer relations and attend to customer complaints and queries satisfactorily.
- Ensure the outlet is set up for service and supervise for a smooth operation.
- Direct and supervise the service team to ensure all duties are performed as per standards.
- Ensure all employees have received adequate training to perform their duties.
- Ensure proper organization, planning, and control of supplies, and maintain a concise record of all beverage stock.
- Ensure minimum wastage, breakage, and spoilage.
- Actively use upselling techniques by exceeding guest expectations and to increase revenue.
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
- Comply with the hotel’s environmental, health, and safety policies and procedures.
Captain Qualifications
Your experience and skills should include:
- A guest-focused personality is essential.
- Prior experience working with Opera or a related system.
- Strong interpersonal and problem-solving abilities.
- Fluency in English; additional languages are a plus.
- Experience is an asset.
Becoming a Successful Captain at AccorHotel
To become a successful Captain, you need a strong work ethic, attention to detail, and a commitment to providing exceptional guest service. Understanding restaurant industry standards is also beneficial. This is a full-time, permanent position.
Additional Information
We invite you to explore more about hotel management and leadership skills. Check out SHRM for insights on workplace management.
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