Lead with purpose. Grow with impact. Shape the future of banking in Adelaide with People First Bank Careers. We are seeking an exceptional Branch Manager to lead our Norwood Lending and Advice Centre—a key flagship location within our Adelaide network. This is an exciting opportunity for a people-focused, development-driven leader who enjoys variety, agility, and meaningful community impact. The Branch Manager role at People First Bank is critical to our continued success.

Branch Manager Opportunity at People First Bank

As a Branch Manager, you will lead a passionate local team while playing a broader role in supporting other Adelaide branches as business needs evolve. In this pivotal role, you’ll champion a member-first culture, build capability across your team, and drive strong performance outcomes. Your leadership will help shape a service ecosystem that enables our members to thrive—across physical, digital, and virtual channels.

Key responsibilities include:

• Lead and inspire a high-performing team, fostering a culture of accountability, collaboration, and continuous development.
• Drive branch performance across service, sales, revenue, and operational excellence, aligned with strategic goals.
• Champion a consistent, high-quality member experience—friendly, efficient, knowledgeable, and tailored.
• Embed a strong member-first operating rhythm, supporting both in-branch and digital adoption across the network.
• Develop your people through structured coaching, feedback, and capability-building to help them uncover member needs and deliver exceptional service.
• Engage deeply with your local community, identifying growth, business development, and external referral opportunities.
• Support change and transformation initiatives across the Adelaide region, providing agile leadership as the retail network continues to evolve.
• Ensure strong risk, compliance, and WHS practices, promoting a safe and positive environment for your team and members.
• Collaborate across the Retail and Member Experience division to ensure alignment, consistency, and outstanding outcomes across all channels.

What We’re Looking for in a Branch Manager

You’re a natural leader of people—someone who thrives on building capability, motivating teams, and creating inclusive, high-performing environments. You balance business insight with a strong community mindset, and you thrive with a diverse range of responsibilities.

You’ll bring:

• Proven leadership experience within banking or financial services, ideally in a high volume and customer facing environment
• A strong coaching mindset, with the ability to inspire, motivate, and build capability
• A proactive approach to business development and community engagement
• Strong digital proficiency and the ability to embed digital-first thinking in your team
• Exceptional communication and interpersonal skills
• A resilient, adaptable mindset—comfortable with change and energised by new challenges
• A passion for delivering an outstanding member experience, every time

Benefits of Joining People First Bank as a Branch Manager

We offer a range of attractive benefits for our team members including career development opportunities, discounts on financial products and services, and celebrate the work of our people through our peer-driven recognition program. Australian Banking Association offers insights into the banking sector.

Some benefits include:

• Paid parental leave and special leave provisions
• Employee banking benefits and discounted insurances
• Career development opportunities, as well as ongoing training, coaching and support
• Dedicated Employee Assistance Program for you and your family

To further your understanding of branch management skills consider resources from Investopedia.

Explore our focus on employee well-being and growth, as highlighted in our internal career development program.