Branch Manager- Norwood Lending and Advice Centre
People First Bank CareersJob Description
Branch Manager Opportunity at People First Bank
As a Branch Manager, you will lead a passionate local team while playing a broader role in supporting other Adelaide branches as business needs evolve. In this pivotal role, you'll champion a member-first culture, build capability across your team, and drive strong performance outcomes. Your leadership will help shape a service ecosystem that enables our members to thrive—across physical, digital, and virtual channels.
Key responsibilities include:
- Lead and inspire a high-performing team, fostering a culture of accountability, collaboration, and continuous development.
- Drive branch performance across service, sales, revenue, and operational excellence, aligned with strategic goals.
- Champion a consistent, high-quality member experience—friendly, efficient, knowledgeable, and tailored.
- Embed a strong member-first operating rhythm, supporting both in-branch and digital adoption across the network.
- Develop your people through structured coaching, feedback, and capability-building to help them uncover member needs and deliver exceptional service.
- Engage deeply with your local community, identifying growth, business development, and external referral opportunities.
- Support change and transformation initiatives across the Adelaide region, providing agile leadership as the retail network continues to evolve.
- Ensure strong risk, compliance, and WHS practices, promoting a safe and positive environment for your team and members.
- Collaborate across the Retail and Member Experience division to ensure alignment, consistency, and outstanding outcomes across all channels.
What We're Looking for in a Branch Manager
You’re a natural leader of people—someone who thrives on building capability, motivating teams, and creating inclusive, high-performing environments. You balance business insight with a strong community mindset, and you thrive with a diverse range of responsibilities.
You’ll bring:
- Proven leadership experience within banking or financial services, ideally in a high volume and customer facing environment
- A strong coaching mindset, with the ability to inspire, motivate, and build capability
- A proactive approach to business development and community engagement
- Strong digital proficiency and the ability to embed digital-first thinking in your team
- Exceptional communication and interpersonal skills
- A resilient, adaptable mindset—comfortable with change and energised by new challenges
- A passion for delivering an outstanding member experience, every time
Benefits of Joining People First Bank as a Branch Manager
We offer a range of attractive benefits for our team members including career development opportunities, discounts on financial products and services, and celebrate the work of our people through our peer-driven recognition program.
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