Administration Assistant

Role Purpose:

• Assist the Chief Customer Officer of Customer Excellence Group in secretary-administration issues for Division “CEG.

Key Accountabilities of the ro le:

• Receive the incoming inquiries; ensure that the required documents are complete and deliver the same to the concerned employees inside the Division!
• Follow up inquiries and delivery to the concerned departments while establishing a timeframe for execution.
• Coordinate travel, vacations, training courses and other employee related issues
• Meeting with all requests made by “CEG” members.
• Supporting Division staff in promoting ADIB’s Values.
• Prepare & manage monthly reports and documents.
• Organize and coordinate meetings, appointments, conferences and travel arrangements
• Maintain schedules and calendars.
• Handle incoming mail and other materials
• Set up and maintain filing systems, excel sheets and update database
• Communicate verbally to answer inquiries and provide information for the staff
• Follow up and maintain absence records for the staff
• Performs all other related duties and responsibilities.
• Handles all inquiries within capacity
• Supporting the new staff in their duties.
• Meet with work requirements.
• Following up the Dept administrational work

General Issues:

• Achieve high standards of behavioral competencies according to the competencies defined by the line management (as per the Assignment Performance Appraisal related to Team Member).
• Consult with Team Leader on the competencies below standards.
• Keep a constructive working relationship with clients to achieve the overall objectives.
• Maintain excellent teamwork environment and team spirit.
• Achieve very good knowledge of ADIB processes, policy & procedures and AAOIFI/IIA standards.
• Maintain very good efficient and professional oral and written communication skills.
• In coordination with Team Leader, train new/existing staff on Customer Excellence related issues and CPR Audit Approach.
• Whenever requested by Team Leader, review new and/or changes to bank’s policies and procedures (related to Customer Excellence) in order to evaluate the customer standards adequacy and related risk mitigation.
• Comply with any additional tasks which could be assigned by the Team Leader/line management.

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

• Business Administration & Secretarial Diploma
• Good communication & interpersonal skills
• Excellent command in Arabic & English language
• Excellent IT skills
• Previous experience: 3 to 5 years’ experience

Tagged as: Finance