Account Manager – Saudi Arabia- 24010225

The Account Manager (for Saudi Arabia) is responsible for building and developing strong relationships with clients and partners to achieve long-term partnership, as well as connecting with key business executives and stakeholders, serving as MoneyGram’s main point of contact for them for any client queries. The incumbent works closely with sales and marketing teams to develop strategic growth plans. The Account Manager is also responsible for accurately completing routine reports and be compliant with regulatory and company guidelines.  

Primary Responsibilities

• Drives Volume and Client Retention for the respective account(s) in Saudi Arabia.
• Proactively interprets financial analysis and insights to formulate and drive profitable growth and retention strategies.
• Works closely with the Marketing Teams to build, implement and execute comprehensive, robust and customer focused campaigns to increase client profitable growth and retention.
• Demonstrates thorough knowledge of MoneyGram products and services to further educate business partners and decision makers on the latest MoneyGram products and services.
• Sets driving performance standards and, using pragmatic process and an analytical mindset, supports and work with stakeholders to deliver goals and outcomes.
• Attends periodic meetings with partner(s). to discuss business development pillars including growth, revenues, volumes using SWOT analysis.
• Leads business relationships, meetings, activities, tasks, and work with technical team members to ensure objectives are achieved within prescribed timeframe and budget.
• Understands the partners’ specific claims and requirements, works with them to achieve their goals and owns client issue resolution.
• Maintains genuine business relationship with business management & key personnel within each assigned account.
• Acts as direct liaison responsible for the relationship and provides partners with a primary point of contact for all their business needs.
• Assists in coordinating the development of Client Account Management training programs for client operations associates.
• Maintains up-to-date database for issue tracking system to manage, document, report and analyse incoming client requests.
• Performs other duties as assigned.

Qualifications

Education

• Minimum required: BA/BS degree in related field preferred or equivalent work experience.

Experience

• 7+ years’ experience in account management and farming in Saudi Arabia.
• Demonstrated expertise in independently planning, managing and executing sales strategies.

Essential Skills

• Proven track record in account management and sales for financial services within the Saudi market (preferably international remittance), with a demonstrated ability to increase volumes and client retention.
• Demonstrated experience in building and maintaining client relationships and identifying opportunities to improve business success for both parties.
• Prior exposure in presenting financial product/service opportunities to clients.
• First class interpersonal skills, able to build and maintain credible relationships with partners.
• Strong presentation skills.
• Excellent organizational skills – ability to prioritize own workload and liaison with a geographically dispersed team across matrix organization.
• Excellent problem-solving skills – able to effectively and proactively identify and analyze problems and find appropriate solutions.
• Commercial acumen – able to work with key business partners to maximize business capacity for all parties.
• Able to work in a culturally diverse environment and be sensitive to cultural differences.
• Fluent in both written and spoken in English and Arabic.
• Computer literate – able to use Microsoft suite of packages.
• Familiarity with Salesforce would be an asset.