Customer Service Representative Opportunity at Element Materials Technology

Element Materials Technology is seeking a dedicated Customer Service Representative to join our team in Doha, Qatar. As a Customer Service Representative, you will be the primary point of contact for our customers, handling inquiries and requests with professionalism and efficiency. This role is crucial in maintaining strong customer relationships and driving sales growth through excellent customer service.

The Customer Service Representative will manage straightforward price and requests for quotes (RFQ’s) from our customers via email or over the phone and following up on pending or issued quotations. You will also be involved in identifying new sales opportunities, ensuring maximum share of customers’ testing business. The ideal candidate will be customer-focused, action-oriented, approachable, and patient.

Key Responsibilities of a Customer Service Representative

• Qualifying leads, building relationships, and evaluating customer needs.
• Proactively engaging with customers using phone, email, and web conferencing.
• Identifying current and future customer service requirements by establishing rapport with customers.
• Managing relationships with customers and acting as a liaison between customers and Element Material Technology.
• Focusing on straightforward quotation enquiries for standard products & services.
• Gaining pricing and lead time from standard price lists.
• Working with departments to resolve complaints.
• Processing sales invoices, quoting, and providing status reports to clients.
• Handling requests for information (e.g., shipping / delivery dates).
• Actively utilizing Customer Relationship Management (CRM) tool to record activities and ensure data accuracy.
• Achieving sales goals by converting and penetrating accounts.
• Building and maintaining a working knowledge of Element Material Technology service offerings.
• Ensuring compliance with all Element Materials Technology policies.
• Ensuring adherence to all applicable laws pertaining to safety, environment, and corporate governance.

Skills and Qualifications for Customer Service Representative

• 3 years of customer service experience with quoting experience strongly preferred.
• Ability to read and interpret documents such as customer quotes / contracts.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to calculate figures and amounts such as discounts and proportions.
• Ability to solve practical customer problems.
• Ability to interpret a variety of instructions, data, and details.
• A valid driver’s license, with an acceptable driving record.
• Experience in interpreting testing procedures and requirements desired.
• Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel).
• Ability to remain calm under pressure and manage multiple priorities.
• Well-developed oral and written communication skills with strong interpersonal skills.
• Ability to interface with clients, win new work, and develop proposals including cost estimates.

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

Learn more about customer service best practices. Check out CRM tools.