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Captain Job Summary

As a Captain at AccorHotel, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is a memorable experience. This role requires a dedication to excellence and a passion for creating exceptional guest interactions.

General Duties and Responsibilities:

• Perform all necessary tasks to service Food & Beverage according to the hotel’s standard of performance manual.
• Acquire in-depth knowledge of the Food & Beverage menu of the assigned outlet to assist and provide advice to guests.
• Practice good customer relations and attend to customer complaints and queries satisfactorily.
• Ensure the outlet is set up for service and supervise for a smooth operation.
• Direct and supervise the service team to ensure all duties are performed as per standards.
• Ensure all employees have received adequate training to perform their duties.
• Ensure proper organization, planning, and control of supplies, and maintain a concise record of all beverage stock.
• Ensure minimum wastage, breakage, and spoilage.
• Actively use upselling techniques by exceeding guest expectations and to increase revenue.
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
• Comply with the hotel’s environmental, health, and safety policies and procedures.

Captain Qualifications

Your experience and skills should include:

• A guest-focused personality is essential.
• Prior experience working with Opera or a related system.
• Strong interpersonal and problem-solving abilities.
• Fluency in English; additional languages are a plus.
• Experience is an asset.

Becoming a Successful Captain at AccorHotel

To become a successful Captain, you need a strong work ethic, attention to detail, and a commitment to providing exceptional guest service. Understanding restaurant industry standards is also beneficial. This is a full-time, permanent position.

Additional Information

We invite you to explore more about hotel management and leadership skills. Check out SHRM for insights on workplace management.

Apply today to join the Accor family as a Captain and contribute to creating unforgettable experiences for our guests!