Radisson Hotel Group is seeking a dedicated and enthusiastic Reservations Agent to join our team. As a Reservations Agent, you will play a crucial role in ensuring the smooth operation of our reservations department, providing exceptional service to our guests and contributing to a positive guest experience.

About the Role: Hotel Reservations

This role requires a proactive individual with a passion for the hospitality industry and a strong ability to manage tasks effectively. You will be responsible for assisting guests with their reservation needs, answering inquiries, and providing accurate information about our hotels and services. The ideal candidate will possess excellent communication skills, a positive attitude, and a commitment to delivering exceptional customer service in hotel reservations.

Key Responsibilities in Hotel Reservations

• Assist guests with making, modifying, and canceling reservations.
• Answer inquiries via phone, email, and other channels.
• Provide accurate information about hotel amenities, services, and local attractions.
• Ensure all reservations are accurately entered into the system.
• Collaborate with other departments to ensure guest satisfaction.
• Resolve guest complaints and issues in a timely and professional manner.
• Adhere to company policies and procedures.

We are looking for someone with a passion for the hospitality industry and a commitment to providing exceptional service. Travel and Leisure highlights the importance of excellent guest service, and we strive to exceed our guests’ expectations every day. The Reservations Agent will be key to making sure our guests have a fantastic experience, starting from the moment they make their reservations. If you want to learn more about hotel industry trends, you can check out this article on American Hotel & Lodging Association.

Qualifications for Hotel Reservations

• EMMA experience is a plus.
• Experience in reservations.
• Ability to adapt to changing service environments.
• Pro-active with a hands-on approach.
• Passion for the hospitality industry.
• Ability to manage work ensuring that tasks assigned are delivered.
• Ability to find creative solutions, offering recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence.
• Strong communication and listening skills.
• Good IT skills.
• Ability to work collaboratively at all levels within the department.
• An open and positive personality.
• Ability to handle challenging priorities and assignments.

Why Join Radisson Hotel Group as a Hotel Reservations Agent?

At Radisson Hotel Group, we believe in creating memorable moments for our guests and providing our employees with opportunities for growth and development. As a Reservations Agent, you will be part of a dynamic team that is committed to excellence and guest satisfaction. We offer a supportive work environment, competitive benefits, and opportunities for advancement. Join us and be part of a company that values its employees and invests in their success. We encourage you to explore our culture further on our internal career site.

If you are a motivated and customer-focused individual with a passion for hotel reservations, we encourage you to apply for this exciting opportunity. Help us make every moment matter for our guests!