Citi, a leading global bank with approximately 200 million customer accounts in over 160 countries, is seeking a highly skilled Applications Support Senior Analyst. This role is critical to maintaining the stability, quality, and functionality of our application systems. As an Applications Support Senior Analyst, you will contribute to the improvement of processes and workflows, ensuring our applications meet service level expectations.

Ensuring Application Stability as a Senior Analyst

As an Applications Support Senior Analyst at Citi, your responsibilities will include managing, maintaining, and supporting applications and their operating environments. A key focus will be on ensuring application stability, quality, and functionality against service level expectations. This includes start-of-day checks, continuous monitoring, and regional handover. You’ll also perform same-day risk reconciliations and develop and maintain technical support documentation. To maintain operational excellence, see these SRE practices.

• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used

Maximizing Application Potential and Stability

The Applications Support Senior Analyst will identify ways to maximize the potential of the applications used, assess the risk and impact of production issues, and escalate them to business and technology management in a timely manner. Ensuring that storage and archiving procedures are in place and functioning correctly is also critical. Reviewing and developing application contingency planning to ensure availability to users is paramount in this role.

• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users

Tools and Technologies for Application Stability

The ideal candidate will have experience with a variety of tools and technologies. For example, Unix, Shell scripting, SQL/Oracle, Mongo DB queries, ECS/Openshift /AWS, KAFKA/MQ/SFTP /NDM, App D, SPLUNK, KIBANA, ITRS setup, Grafana, and Autosys. This role requires you to partner with development and production support areas to prioritize bug fixes and support tooling requirements. Participating in application releases, from development, testing, and deployment into production, is essential. Engage in post implementation analysis to ensure successful system design and functionality. You can explore new ways to maintain application stability on the AWS website.

• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.

Required Skills:

• Unix, Shell scripting
• SQL/Oracle, Mongo DB queries
• ECS/Openshift /AWS
• KAFKA/MQ/SFTP /NDM
• Tools – App D, SPLUNK, KIBANA
• Monitoring – ITRS setup, Grafana
• Autosys, on job
• Good communication skills & team-player

If you have proven experience in an Application Support role and a strong understanding of maintaining application stability, we encourage you to apply. Strong problem-solving skills are valuable, and ITSM software is often used.