Events Coordinator

Wyndham is now seeking a Events Coordinator to join our team at Wyndham Doha West Bay in Doha, N/A.

Job Summary

As the Events Coordinator you are responsible to assisting the Director of Catering & Events in achieving the Catering & Events Budget in your Hotel and maintaining the Opera system as per the standard. You will also be responsible of maintaining the high standard of communication flow within the Hotel on all Events booked by the Department.

Education & Experience

• Good Problem solving, administrative and interpersonal skills are a must
• Strive to improve service performance
• Superior time management and relationship building
• Strong organization and follow up skills
• Be familiar with the Hotel product, Opera Sales, Catering & PMS systems.

Fundamental Requirements

• Assist in the preparation and origination of promotional material.
• Prepare sales-related documents throughout the sales process (e.g., proposals and contracts).
• Establishes an efficient trace File to ensure that all business booked is properly tracked.
• Conduct site inspections and entertain clients.
• To assist with completing sales reports.
• Professionally conducts routine telemarketing activities to identify new accounts.
• Establish and maintain an active relationship with our main bookers to increase customer satisfaction and business to our Hotel.
• Ensure that the overall maintenance of all meeting rooms and related equipment is checked continuously and any fall back is reported to the Director of Conference and Events in order to maintain the high standards of performance and Guest satisfaction.
• Attend daily briefings for the Conference and Events Department, Food & Beverage Operations and Kitchen Department
• Ensure that all incoming requests are handled jointly with the concerned Sales Person and as per the Company Standards including an active follow up on sent offers.
• Satisfy the need of the clients whilst optimizing Hotel revenue through strategic yield management and up selling of Hotel facilities and services.
• Supervise and assist with Banquet Operations before, during and after events and assure Guest satisfaction throughout the event.
• Actively ask for Guest feedback during and after the event and encourage the Guest to submit the Guest Satisfaction Survey.
• Maintain detailed product knowledge of the property you work in, as well as general product knowledge of all major Hotels and direct competitors in your city.

Tagged as: Hotel & Hospitality