Ramp Operations Manager

To efficiently manage and direct one of the assigned sections within Airside operations such as: Ramp handling, GSE handling, Baggage handling, Airside transportation, Turnaround coordination and any other services as directed by QAS Management.

Support delivery and consistency of high operational standards in line with Company polices, respective Customer Airline Standard Ground Handling Agreement and Service Level Agreements (SLA).

 

Responsibilities

 

• Accountable for management and supervision of assigned ground handling activities within Airside Operations division.
• Responsible for the health and safety of employees within associated areas promoting safe working environment and just culture principles.
• Lead by example while maintaining health and safety standards and excellent working practices in line with Company polices.
• Engage in operational assessment through regular observations while identifying any potential noncompliance and implement preventative and/or process improvement action plans.
• Responsible for the investigation and reporting of any critical accidents, incidents and operational constraints, supporting Line Manager and both QAS and QR Group Safety in the resolution of service deficiencies in a timely manner.
• Ensure that Company’s and individual carrier’s standards are implemented and maintained at agreed service level of quality and compliance.
• Analyze and study the root cause(s) of incident(s), accident(s) and service lapse(s) and design and implement the solution(s) to ensure continuous improvement.
• Deliver established short and long-term people engagement plans to maintain just culture principles and control of a diverse business operation.
• Delivers short and long term resource plans incorporating manpower, equipment and facilities, ensuring effective and efficient deployment of QAS resources to meet agreed service standards for QAS customer airlines.
• Ensure and determine sufficient competencies are in place within assigned department in accordance with operational demands.
• Provide operational inputs to Line Manager during budget preparation within the defined business area as determined by Line Manager.
• Participate and support the growth and development of Company expansion plans through the provision of operational analysis and scope review related to any process change impacting the ground handling services.
• Plan and work towards established Key Performance Indicators (KPIs) for the business in accordance to guidelines and standards of Company’s operational and financial objectives.
• Build and maintain strong working relationships with internal and external stakeholders for process efficiencies.
• Support the role out of new approved technologies to improve the ground handling processes and associated activities.
• Review Standard Operating Procedures (SOPs) on a regular basis and adopt necessary changes for smooth operations of the assigned sections of Airside Operations.
• Support execution of Business Continuity Plans with minimum operational interruption for critical operational situations and follow escalation process as defined.
• Participate in management and or operational meetings to ensure that issues of operations, safety and security are promptly addressed, resolved and amendments made to internal service level agreements

Operational Areas: 

1. Baggage Operations: Airside baggage handling services: passenger and crew baggage sortation, reconciliation, transfer baggage handling, special baggage handling.
2. Airside Transportation: Cargo & baggage, passenger, crew and VIP transportation, staff shuttle service.
3. Ramp handling and Turnaround coordination: Ramp loading and unloading, GSE utilization and allocation, GSE fleet quality, Turnaround supervision and coordination, documentation handling.

• Perform other department duties related to his/her position as directed by the Head of the Department.

Qualifications

About you

Essential

• Bachelor’s Degree or Equivalent
• Minimum 7 years of job-related experience
• Work experience in ground handling operations
• Possess a strong, decisive and collaborative leadership style
• Able to demonstrate the highest standards of integrity, equality and respect.
• Experience of leading, managing inspiring and engaging a large multi-cultural workforce
• Understands the value of high customer service delivered within a cost-conscious culture.
• Strong mentoring and coaching skills.

Preferred

• Experience in resource management systems and planning
• Experienced in Load Control, TRC, Passenger Services, GSE and Cabin Cleaning Services and Baggage.
• Experience in ramp VIP, Executive Jet ground handling operations