Guest Relation Agent
Full TimeBookmark Details
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
- Kicking off truly memorable guest experiences with the warmest of welcome;
- Acknowledging IHG One Rewards Loyalty programs and returning guests in person or over the phone;
- Completing daily tasks in GR making sure they are completed within required time frame ensuring appropriate follow up;
- Maintaining highest level of communications within all departments making sure crucial information is conveyed at all times;
- Making the check-in and check-out process feel swift and seamless
- Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations;
- Address guest complaints, ensuring appropriate follow up and resolution
- Reporting to Front Office Manager
- Excellent communication skills;
- Problem-solving skills, turning issues into opportunities so every guest leaves with great memories;
- Fluency in the Arabic & English language – extra language would be preferred, but not essential;
- Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computer skills, including familiarity with Opera PMS;
- Preferred working experience with guest relations roles within International Luxury Hotel Brands.
- A customer-oriented and professional attitude
- Excellent organizational and time-management skills
- Must be a Saudi Citizen
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