Enterprise Customer Success Manager (E-CSM) – SAP Academy for Customer Success- Qatar (Hybrid)

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

 

 

The SAP Academy for Customer Success is a talent development program specifically for candidates early in their careers.

 

Who you’ll become

The Enterprise Customer Success Manager is the customer’s advisor on SAP business capabilities and benefits, driving the end-to-end (E2E) customer journey, from discovery to value realization, focusing on adoption and consumption. The E-CSM serves as the strategic point of contact for the customer and helps define and drive customer transformation and successful business outcomes.   They will orchestrate the broader account team members and the partner ecosystem to deliver the intelligent enterprise.

 

As an E-CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom and field phases with your CSM team, that enhances your support in the E-CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Success board area and give you professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role.  Upon successfully completing the program, you will move into a direct customer-facing CSM role in your market and continue receiving mentoring and coaching support to accelerate your growth.

 

 

What you’ll bring

• 3-5 years’ work experience in Business (e.g., Finance, Operations, Supply Chain) and/or Business/Strategy Consulting with a proven record of supporting business process transformation.
• Experience advising or driving complex global transformations.
• Multi-dimensional experience: global experience, leadership role, entrepreneurial/self-starter, volunteerism, music, sports, etc.
• Strong communication skills, including fluency in English and local language.
• Proficient interpersonal skills, including passion, curiosity, practical listening skills, professional presence, empathy, and a “can-get-it-done” mentality.
• Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex, matrixed environment.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.

 

About SAP Academy for Customer Success 

The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP.

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