Role Purpose |
The Account Manager will be responsible for managing and developing strong relationships with our clients, ensuring their staffing needs are met efficiently and effectively. This role requires a strategic thinker with excellent communication skills, who can oversee the end-to-end account management process, from initial client onboarding to ongoing support and service delivery. |
KEY ACCOUNTABILITIES & ACTIVITIES |
Key Accountabilities & Activities |
Client Relationship Management:
- Serve as the primary point of contact for assigned StaffCo. client accounts, ensuring a deep understanding of their staffing needs and business objectives.
- Build and maintain strong, long-lasting client relationships through regular communication, meetings, and feedback sessions.
- Proactively identify opportunities to enhance client satisfaction and address any issues or concerns promptly.
Account Management:
- Manage the entire lifecycle of StaffCo. client accounts, including onboarding, service delivery, and ongoing support.
- Develop and execute account plans to meet or exceed client expectations and achieve business objectives.
- Coordinate with internal teams, including recruitment, HR, and operations, to ensure the timely and successful delivery of staffing solutions.
Service Delivery:
- Monitor and report on StaffCo. account performance, including key metrics such as placement success rates, client satisfaction, and service delivery timelines.
- Ensure all contractual obligations and service level agreements (SLAs) are met.
Business Development:
- Identify opportunities to expand services within existing accounts, including cross-selling and upselling additional staffing solutions.
- Collaborate with the sales and marketing teams to develop proposals and presentations for potential new business opportunities.
Issue Resolution:
- Act as a liaison between clients and internal teams to resolve any issues or challenges that may arise during the service delivery process.
- Escalate issues as necessary to ensure a swift and satisfactory resolution.
Reporting and Documentation:
- Maintain accurate and up-to-date records of StaffCo. client interactions, account status, and service delivery metrics.
- Prepare regular reports for clients and internal stakeholders on account performance and service delivery outcomes.
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BACKGROUND, SKILLS & QUALIFICATIONS |
Knowledge, Skills and Experience |
- Proven experience in account management, client services, or a related role, preferably in the staffing or recruitment industry. Preferably experience in managing large client accounts or working with high-profile clients.
- Strong understanding of staffing and recruitment processes. Knowledge of labor laws and regulations related to staffing and recruitment.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to manage multiple client accounts simultaneously while maintaining high levels of customer satisfaction. Experience in a fast-paced, dynamic work environment.
- Strong problem-solving skills and the ability to think strategically
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Qualifications |
Bachelor’s degree in Business, Management, Human Resources, or the right minimum years of experience otherwise. |
COMMUNICATION – MAIN STAKEHOLDERS |
Internal
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External
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StaffCo CEO
Head of Operations
Director of Strategy and Commercialization
NEOM Sectors. |
New StaffCo. Clients
Existing StaffCo. Clients
Government Entities
Other Potential Counterparts
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