Concierge Supervisor
Full Time
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Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
Job Description
Responsibilities and essential job functions include but are not limited to the following:
- Assist the Front Desk Manager in all aspects of the department and ensure service standards are followed
- Provides managerial support for concierge desk, in the daily operational duties for these areas
- Consistently offer professional, friendly and engaging service
- Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
- Train team members and fulfill training role.
- Manage any emergencies on the concierge desk and take necessary actions
- Follow up all audit points with regards to LQA, JDs etc..
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
Qualifications
Your experience and skills include:
- Service focused personality is essential
- Previous experience in a similar leadership role is an asset
- Strong interpersonal and problem solving abilities and the ability to lead by example
- Understanding and ability to work in a multi-cultural environment
- Ability to work with constant interruptions with a high degree of professionalism
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