Customer Service Specialist

Your Impact

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• Guarantee precise and timely order processing from quote confirmation to billing
• Guarantee a Premium Customer Experience, managing customer touchpoints
• Ensure frictionless delivery planning and management through the logistics portal: delivery date management, D&I job assignment & activity closing
• Optimize free stock and manage Purchase Orders to HQ, when required, ensuring the correct management of stock movements
• Ensure accurate management of the order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales to predict backlog slippage
• Constantly update the IT systems with all relevant information collected during customer service activities
• Ensure the proper management of Technogym Care Activities, providing adequate feedback to customers’ inquiries
• Manage a post-delivery survey to assess customers’ satisfaction, proactively solving any issues with the customer

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You should have high attention to detail and accuracy, with strong time and workload management skills. You have excellent telephone and written communications skills, have a true passion for delivering a premium customer experience and are system savvy (SAP, Outlook).

What you should bring:

• 3-5 years’ relevant experience in Customer Service
• Fluency in English
• Experience in Customer Caring and customer oriented
• Knowledge of SAP – advanced SD module use
• Service business expertise
• Experience in Project Management
• Financial Skills and Cost Management
• Negotiation and solid communication skills
• Advance Analytical Skills
• Advanced MS Office package use, especially advanced Excel use

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true