Call Center Agent

Responsibilities:

• Answer incoming calls and respond to customer inquiries in a friendly and professional manner.
• Provide information about products, services, and company policies.
• Assist customers with placing orders, processing returns, and resolving issues.
• Document customer interactions and maintain accurate records in the call center system.
• Collaborate with other departments to address customer needs and escalate issues as necessary.
• Meet performance metrics and customer satisfaction goals.

Requirements:

• High school diploma or equivalent.
• Previous experience in customer service or a call center environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficiency in basic computer applications and call center software.