IT Executive – Jeddah – Aramex

As an IT Executive at Aramex, you will manage and maintain overall IT infrastructure, including network connectivity, hardware, software, databases, and other related systems

Job Responsibilities

Technical Expertise:

• Install, configure, and troubleshoot computer hardware, operating systems, and applications.
• Join devices to the company domain (aramex.com).
• Monitor and maintain the health and performance of computer systems and networks.
• Diagnose and resolve hardware or software faults.
• Replace faulty hardware components as needed.
• Provide technical support to staff and clients, including troubleshooting issues and offering step-by-step guidance.
• Support the rollout of new IT applications.
• Configure network switches, routers, and access points (Aruba HP, Cisco).
• Manage printing servers, shared file servers, and DHCP servers.

User Support and Training:

• Set up new user accounts, manage profiles, and handle password issues.
• Create and manage email accounts.
• Respond to technical support requests within established timeframes.
• Work diligently to resolve issues until completion (or escalate appropriately).
• Prioritize and manage multiple open cases efficiently.
• Build strong working relationships with internal and external stakeholders, including software developers.

Technology Management and Improvement:

• Test and evaluate new technologies to identify potential benefits.
• Implement the latest software security patches and updates.
• Monitor local server health and network connectivity for all branches within the station.
• Manage local SQL servers (where applicable).
• Maintain an annual inventory of all IT assets (hardware and software).

Collaboration and Efficiency:

• Collaborate with the IT team to achieve departmental goals.
• Continuously develop and improve your technical skills.
• Facilitate the flow of information across all levels of the organization.
• Strive to achieve set annual KPIs and identify areas for personal skill development.
• Implement departmental strategies to support IT station goals.
• Participate in the implementation of new IT systems.
• Assist in managing IT resources and tools, recommending cost-saving measures where applicable.
• Identify IT requirements for inclusion in the IT budget.

Job Requirements (Experience and Education)

• Saudi Nationality
• Bachelor’s Degree in computer science, software engineering, IT or a related field
• We welcome fresh graduates, and experience in IT role is a plus
• IT-related certifications or diplomas is a plus
• Excellent communication and interpersonal skills
• Proficiency in programming language is a plus
• In-depth knowledge of and trouble shooting experience with Windows and office applications