IT Support Engineer

Responsibilities:

• Provide technical support to end-users via phone, email, or in person, resolving hardware, software, and network issues promptly and effectively.
• Install, configure, and maintain computer systems, software, and peripherals.
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Assist with IT asset management, including inventory tracking and procurement.
• Collaborate with other IT team members to implement and maintain IT security measures.
• Document IT processes, procedures, and solutions for knowledge sharing and training purposes.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience in IT support or a related field.
• Strong knowledge of Windows and Mac operating systems, as well as common software applications.
• Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Experience with IT ticketing systems and remote support tools.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.