Senior Manager Relationship Management

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Summary:

The role is primarily responsible for providing proactive and effective support so as to profitably enhance the daily management and development of the  customer portfolio; in accordance with the business plan, credit policy objectives and QNB procedures. The role also acts as an AVP, taking responsibility for a designated portfolio to develop and profitably manage banking relationships for business customers within their geographic territory or industry/customer portfolio. This position functions as the backup resource for the extension of the full range of bank products and services applicable to the business customer. These will typically include credit and deposit services, as well as international transactions or other specialised services

Role Descrition:

Proactively assist in the implementation of the strategies and plans to achieve all volume, revenue, development and profit targets for the VP’s customer portfolio.

Proactively support the VP in the development of Key Performance Indicators for the purpose of systematic performance monitoring and quality measurement of the VP’s function, customer portfolio development and the monitoring of achievements.

Proactively support the VP in upholding and monitoring full compliance with prevailing best corporate banking practice.

Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank.

Act within the limits of the powers delegated to the incumbent and adheres to QNB policies

Proactively support VP in maintaining and developing customer relationships, acting as an alternative to an VP, as required.

To act in the full capacity of an RM taking responsibility for a designated portfolio, as required.

Proactively support VP in dealing with and resolving customer problems and requirements, in coordination with appropriate in house and external support functions, to ensure timely, friendly and accurate responses and provision of Bank products / services.

Provide timely and accurate information to the external and internal auditors and Corporate Banking’s compliance function, as and when required.

Build and maintain strong and effective relationships with all other related functions / units to assist in the achievement of the VP’s and Corporate Banking’s goals and objectives.

In the absence of Credit Admin Role:

Liaise with HO credit admin on the credit documentation meeting the terms & conditions as per approval.

Seek HO Credit Admin acknowledgment when needed for collaterals submitted and supporting documents.

Seek HO Credit Admin Review and have the checklist completed for Credit Operations to complete the remaining tasks

To assist customers in all their queries on Bank’s product and seek solution to their requests

Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.

Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/objectives.

Provide timely and accurate information to the external and internal Auditors, Compliance, Financial Control and Risk Functions as and when required

Qualifications :

University graduate (Bachelors degree) preferably with a Major in Finance, Banking, Economics, Mathematics, or Business Administration (related field of study), Masters preferred

Excellent oral and written communication skills (including report writing) in English. Arabic, French or applicable local language highly desirable.

At least 8 years relevant experience in the banking industry, preferably with a large local / International Bank.

Well-informed of the market competitive structure, industry practices and any regulations for the corporate banking customer segment.

 

Required Special Skills:

Good people relationship and credit documentation skills and awareness of risk management concept and practices.

Good negotiation skills.

Good oral and written communication skills in English. French and/or Arabic (preferred).

Understanding of the relevant laws, regulations and practices pertaining to Corporate Banking products.

Personal integrity, self-motivation and self-management.

Outstanding problem solving skills.

Good planning, organizing and analytical ability.

Outstanding customer service orientation.

Strong performance orientation