Operations Associate

The working environment for this position is within an indoor theme park environment where lighting and temperature are adequate to extreme, with some hazardous conditions caused by noise, chemicals, dust, movement etc. This position is required to stand, walk, reach with arms and hands, climb or balance, sit, stoop, kneel, crouch and / or crawl. This position is required to operate machines, tools and emergency equipment for long periods of time. 

The different positions on a ride or attraction are as follows:

• Batcher
• Greeter
• Pre-Show Attendant
• 3D Glasses Washer / Runner
• Attraction Attendant
• Unloader
• Loader
• Operator

All positions will be face-to-face with guests, delivering memorable experiences and ensuring that safety is paramount at all times.

The Operator position will oversee the entire operation of a ride or attraction, including the safety and wellbeing of all colleagues and guests at that particular ride or attraction. They will also be required to concentrate for long periods of time, manage small teams, multi-task and operate large machinery safely and efficiently.

• Welcome the guests in a warm and friendly manner.
• Ensure all rides and attractions rules and regulations are enforced at all times.
• Ensure all rides and attractions start up and closedown procedures are completed correctly.
• Organize and regulate queuing systems for all rides and attractions.
• Ensure height measuring is conducted accurately and efficiently.
• Ensure ride platforms are organized for operation.
• Explain, distribute and fit ride safety clothing to guests that require it.
• Ensure that guests load and unload from rides and attractions safely and efficiently.
• Check all ride restraints, safety belts and attraction equipment properly to ensure guests are safe and comfortable at all times.
• Check safety equipment (fire extinguishers, emergency exits and emergency routes).
• Communicate clearly with guests, colleagues and management at all times.
• Be able to use the ride stop and emergency stop functions effectively and confidently.
• Delivering fun and memorable experiences to the guests.
• Opening and closing the rides and attractions to guests.
• Follow all Health and Safety policies and procedures.
• Record all details of the daily operation or a ride or attraction (e.g. downtimes, throughputs and colleague breaks).
• Ensure that the daily ride documentation is kept up to date, tidy and accurate.
• Handle and lead ride downtimes and emergency situations as and when required.
• Ensure clean and safe environment.
• This position requires a large time spent standing and talking on positions.
• Ability to stay focused at all times, during long shifts and quiet / busy periods in the park.
• Any other tasks that may be required from time to time to perform to meet the needs of the business.

To be considered in this job, you must have:

Essential

• Good customer service skills
• Good communication skills
• Ability to work within a team and on their own
• Outgoing and enthusiastic personality and have a passion for guest interaction and communication
• Speak and understand English language
• Ability to work under pressure and long shift times
• Integrity – being honest and ethical

Desirable

• 1 year rides and attractions experience in another theme park
• Speak and understand Arabic language
• Creativity and alternative thinking to develop new ideas for and answers to work related problems
• For Operator position training:
  • Ability to manage small teams
  • Ability to concentrate uninterrupted for long periods of time
  • Ability to operate machinery safely and efficiently
  • Ability to multi-task
  • Ability to oversee the safety of all colleagues and guests at a particular ride or attraction