Workspace Operations Engineer

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

MAJOR RESPONSIBILITIES

Transforming to the Workplace Team of the future

• Experience with CAFM systems, preferable Tririga
• Familiar with the Facilities management system and workflow
• Operational performance support
• Operational meeting agenda development and minutes.
• Operational document control
• Operational action tracking and management
• Vendor payment tracking
• Vendor communication and engagement
• Operational support to JLL operations team as it relates to vendor performance.
• Supply chain operational governance reporting (Performance reporting)
• Support roll out of reactive work order process
• Oversight of training excellence training delivery by JLL & supply chain
• Development of business/performance intelligence reports

• Embedded “Go To” trusted Workspace partner fostering all-level relationships
• Understands business traits/ cadence/ needs
• Deep Workspace & Surrounding area knowledge
• Introduce technology and digital platforms to enable Workspace team to be mobile.
• Be part of a highly proactive, responsive, dynamic and agile team
• Establish direct relationship with the client business units and their neighborhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
• Responsible for managing Repair & Maintenance services, materials, equipment’s and fixtures
• Monitor service providers performance to ensure contractual obligations are met and exceeded
• Liaise between vendors and users for scheduling work date for managing client’s expectations
• Ensure scheduled / ad hoc maintenance work is completed with quality
• Engage floor user by conducting data analysis
• Escalate facilities issues to management team when necessary
• Consolidate feedback to management team regularly for ongoing improvement implementation
• Participate in ad-hoc projects when required

Client/Stakeholder Management (in support of the Workspace Operations)

• Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Actively recover feedback from the end user

Leadership / Staff Management

• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

Operations Management

• Must be customer focused and be proactive in establishing customer relationships
• Responsible and accountable for all service request
• Ensure service deliverables are met with SLA and KPI
• Work with all related parties on timely delivery of all services
• Be responsible for all clients within designated area
• Problem solves & Resets space on the fly
• When necessary raise risks to Workplace Location Lead for further investigation
• Embedded “Go To” trusted Workplace partner fostering all-level relationships
• To undertake continuous floor inspections ensure cleanliness and maintenance is correct
• Establish direct relationship with the client business units and their neighborhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
• Continuous Improvement implementation
• Single Point of Contact for issues resolution & workspace Operations change.
• Conduct data analysis report when necessary
• Be the JLL face of ‘WE’ program in the workspace and within the team
• Acts as basic “counsel” regarding space needs/options as per Workspace Standards
• Ensure the delivery of all operational requirements as per the client scope of works across site
• Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency
• Support Regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the Region
• Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
• Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.
• Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
• Ensure data integrity of all systems across the Region and perform audits from time to time
• Ensure meeting or exceeding SLA/KPI scores
• Generate reports and conduct presentations as per the service delivery requirements and overall account management
• Handling helpdesk service request from users via telephone or email correspondence
• Responsible for managing Repair & Maintenance services, materials, equipment’s and fixtures
• Oversee office premises and delivery of hospitality services for users
• Provide administrative support of issuing work order to vendors
• Coordinate with vendors to ensure facilities services are delivered on a timely manner
• Liaise between dining team & facilities for event setup logistics
• Communicate with users by consolidating feedback to ensure expectations are achieved
• Escalate facilities issues to management team when necessary
• Participate in ad-hoc projects when required

Tagged as: Real Estate