Workforce Management Analyst

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

 

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

 

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

 

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Maintain capacity planning models by confirming assumptions with Customer Support team and ensuring accuracy of all underlying data

Help create and maintain scheduling and interval accuracy across the department

Collaborate with Team Leads and drive Real Time Management activities for our global Support teams

Produce WFM reports and recommend action plans to maintain healthy SLAs and Productivity across all teams

Build and maintain strong relationships with key stakeholders from all teams to ensure objectives are met

Prepare and manage staffing and scheduling to ensure that a sufficient amount of staff is available to perform all required tasks

Assess staffing levels daily, and monitor attendance and schedule adherence

Work closely on cross department projects as indicated by your manager

 

Requirements

You have great attention to detail and ask lots of questions

You have 2-3 years experience in a similar role

You have experience working in the customer support function of a high pace tech company

You have strong analytical skills and are able to discern data patterns and translate them into insights

You have excellent verbal and written communication skills

Nice to have: You have Knowledge or hands on experience in generating Forecasting, Planning, Scheduling models in the past

Nice to have: You have worked on at-least one WFM tool like IEX, Aspect , Blue-Pumpkin etc. or at least one of the voice/chat ACD tools like Avaya CMS, Nortel, Genesys

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

 

Some things you’ll enjoy

Provided computer equipment tailored to your role

Stock grant opportunities dependent on your role, employment status and location

Additional perks and benefits based on your employment status and country

The flexibility of remote work, including WeWork access where available