Unit Coordinator – Cover Card (Outsource)

Key Accountabilities of the role

• Daily applications received from front end sales for prescreening and receiving MIS is prepared and shared with sales management.
• Discuss discrepant cases with sales unit to submit error free applications.
• Customer call back performed for verification of applications/documents details never required.
• Coordination with sales offices/OPS/CIU units for daily scanning/originality.
• Scanning and photocopy of applications performed whenever required.
• Daily forwarding MIS prepared and shared with sales management.
• Data entries of applications are performed and resolve upfront declines by coordinating with BDMs.
• Consolidation MI for entire UAE is sent to OPS/CIU for data entry purpose.
• Review last working day CIU declined/pending files.
• Arrange resolutions for the cases.
• Daily coordination with sales for CPV pending cases.
• Coordination with CIU for any urgent cases to ensure error free applications processed.
• Reinstate MIS for card unit prepared and shared with the sale management.
• Scanning reinstates applications and compiling the same for all emirates and sent to the scanning unit/CIU.
• Ensuring the documents handed over to scanning team with hands-off as per the process.
• Check image clarity, accuracy of indexed fields and completeness of scanned files before upload.
• Practice quality control measures to avoid miss-outs of upload and handover.
• Process and upload the Murabaha Contracts on FInnone system.
• Prepare daily report for the number of documents scanned and making the MI for the same.
• Last working day reinstates are tracked daily for No Updates/In process, by coordinating with CIU and ensure these cases are resolved.
• Contract receiving and final contract closing MIS are prepared, by coordinating with all support staff, and shared with sales management.
• End to end process for stage 2 cases are tracked for OPS processing.
• Coordination with OPS for entire UAE WIP cases and resolves the discrepancies and ensure all cases are disbursed.
• Coordination with UAE cards team and send the final closing MIS for business management review.
• Tracking of physical applications and archival of the same BDM wise.
• Retrieval of physical applications whenever required, and records are maintained accordingly.
• Error MIS is prepared and shared with sales management.
• Prepare the submitted case MI tracker.
• Prepare pending and decline MIS, on coordination with CIU to get the PP IDs of last working day submissions, daily.
• 100% review of pending and declined files with respective BDMs for reprocessing error free applications.
• Coordination with OPS for entire UAE WIP cases and resolves the discrepancies and ensure all cases are disbursed.
• Coordination with UAE cards team and send the final closing MIS for business management review.
• Tracking of physical applications and archival of the same BDM wise.
• Retrieval of physical applications whenever required, and records are maintained accordingly.
• Error MIS is prepared and shared with sales management.
• Prepare the submitted case MI tracker.
• Prepare pending and decline MIS, on coordination with CIU to get the PP IDs of last working day submissions, daily.
• 100% review of pending and declined files with respective BDMs for reprocessing error free applications.
• Maintain and dispose the permanent decline cases as per the defined process.

Specialist Skills / Technical Knowledge Required for this role:

• Knowledge of MS Office, Excel
• Knowledge of Flex, CMS, Prime, Synergy and File net capture.
• Ability to work under pressure and stringent deadlines
• Team player