Telesales Agent

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our “Insanely Customer Centric” Team and become a Certified International Specialist!

YOUR TASKS:

• Ensure that a high level of professional rapport is developed and maintained with all customers
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
• Maintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the company to maintain existing DHL sales revenue as customers continue to trade
• Probe, question and understand completely the customers needs and requirements to understand where DHL’s service offering can add value to the customers business
• Identify potential and negotiate and  persuade accordingly existing customers to maximise their use of DHL’s services to generate additional sales revenue from existing customers, in a profitable manner.

YOUR PROFILE:

• Excellent verbal communication skills and interpersonal style
• Excellent personal presentation, grooming and hygiene
• Excellent organisational skills, including ability to prioritise workload
• Ability to effectively contribute as a team member as part of a busy team
• Proven ability to work under pressure in a fast paced, time sensitive environment
• Telephone / Sales experience in a multi-national company with customer interface experience essential.
• Excellent PC skills (MS Word & Excel)
• Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services.
• Well developed communication & selling skills
• Customer Services attitude (controlled temperament)
• Flexible and prepared to work long hours
• Driving license an advantage

OUR OFFER:

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit programme