Team Leader – Front Office – (Omani Nationals) – Jumeirah Muscat Bay

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah Muscat Bay Resort lies 15 minutes south of the city centre and 40 minutes from Seeb International Airport. The overall development will include a 1,200 square meters Talise Spa, a diving centre, a wide range of sports and leisure facilities, a selection of restaurants, bars and cafes and a kids club. The resort will also include conference and banquet facilities to cater for Oman’s growing attraction as a destination for conferences, meetings and large-scale events. The resort forms part of a larger development that includes 300 high-end residential townhouses and villas, taking advantage of some of the most beautiful, unspoilt coastline in the Middle East.

About the Job:

An opportunity has arisen for a Team Leader to join the Front Office team of Jumeirah Muscat Bay. The main duties and responsibilities of this role are:

• Set a benchmark for all Guest Service Executives in terms of punctuality, grooming, courtesy, attitude, teamwork, guest relations, and adherence to policies & procedures.
• Block rooms with special requests the evening before arrival and complete allocation of all remaining rooms early in the morning.
• Maintain close communication with Housekeeping regarding room allocation changes, departures, room moves, and waiting guests.
• Coordinate with Guest Relations for VIP room allocation changes.
• Liaise with finance and accounts regarding billing and cashiering issues.
• Prepare registration cards, welcome booklets, and keys for group arrivals, ensuring a smooth check-in process.
• Assist Guest Service Executives in their daily tasks and efficiently address any problems or guest complaints in a professional manner.
• Monitor the performance of Guest Service Executives, offering constructive feedback and coaching to ensure adherence to defined Jumeirah standards.
• Safeguard the privacy of all guests by ensuring that no guest details are disclosed to unauthorized individuals.
• Act as a communication bridge between Guest Service Executives and the Front Office Manager, facilitating feedback exchange and fostering effective communication.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Strong communication and interpersonal skills.
• Proficient in English and Arabic second language (Russian, German or French) would be an added advantage.
• Sound knowledge of computer systems (Windows, Internet Explorer, and Word) and familiarity with Opera (Property Management System).
• Certified as a Task Trainer, demonstrating expertise in training and development.
• Minimum of 1 year of experience in a 5-star hotel in the same role capacity.

About the Benefits

This position offers a highly competitive salary and package which includes; housing, flight tickets, medical and dental coverage, life and accident insurance, retail and leisure discounts, discounts on Jumeirah F&B Outlets and reduced hotel rates.