We are seeking a motivated and results-driven Team Leader to support the management of Serviced Offices, Virtual Offices, and Co-working operations. This Team Leader role is crucial in driving sales performance, stabilizing the team and clients, ensuring operational excellence, and supporting profitability, while following established systems and standards.

Your Role as a Team Leader

As a Team Leader, you will play a pivotal role in leading and supporting the team to achieve sales, service, and operational targets. Your responsibilities include:

• Handling office, virtual office, and co-working enquiries, working towards agreed conversion targets.
• Conducting client tours, demonstrations, and presentations of services and technology.
• Following up on all enquiries and maintaining accurate CRM and sales records.
• Supporting client onboarding, welcome calls, and ongoing client success meetings.
• Building strong relationships with clients and responding to all client queries within 24 hours.
• Supporting client retention and professionally handling client terminations when required.
• Assisting in increasing subscriptions, renewals, and upselling opportunities.
• Ensuring correct client setup in billing and accounting systems, including services and recurring charges.
• Supporting accurate and timely invoice preparation and distribution.
• Monitoring accounts follow-ups and assisting in payment collection as per company targets.
• Ensuring offices and co-working areas meet presentation and operational standards.
• Liaising with IT, building management, and service providers when required.
• Supporting and motivating team members through regular meetings, coaching, and training.
• Leading by example in professionalism, attitude, and customer service.
• Attending networking events and supporting community-building activities.
• Reporting regularly and accurately to management on performance and operations.

Essential Skills and Experience

• Bachelor’s degree in Business Administration, Management, Marketing, or a related field.
• Minimum 3–5 years of experience in sales, customer service, hospitality, co-working, or serviced offices.
• Previous experience in a supervisory or team leadership role is preferred.
• Strong communication, presentation, and interpersonal skills.
• Sales-oriented mindset with the ability to close and grow accounts.
• Strong organizational and time-management skills.
• Ability to work under pressure and manage multiple priorities.
• High level of professionalism and customer-focused attitude.
• Good knowledge of CRM systems and billing/accounting systems is an advantage.
• Willingness to attend networking events and work flexible hours when needed.
• Fluent in English (Arabic is a plus).

Achieving Operational Excellence as a Team Leader

The successful Team Leader will ensure offices and co-working areas meet presentation and operational standards. They will liaise with IT, building management, and service providers as needed. This role requires a high level of professionalism and a customer-focused attitude.

To learn more about leadership skills, visit MindTools. For project management resources, check out ProjectManager.com.

We encourage you to apply if you are a dedicated and results-oriented professional seeking a challenging role in a dynamic environment. A strong understanding of sales and operational excellence is crucial for success in this position. As a Team Leader, your efforts will directly contribute to the company’s overall performance.