Team Leader

Your Role as a Team Leader

• Handling office, virtual office, and co-working enquiries, working towards agreed conversion targets.
• Conducting client tours, demonstrations, and presentations of services and technology.
• Following up on all enquiries and maintaining accurate CRM and sales records.
• Supporting client onboarding, welcome calls, and ongoing client success meetings.
• Building strong relationships with clients and responding to all client queries within 24 hours.
• Supporting client retention and professionally handling client terminations when required.
• Assisting in increasing subscriptions, renewals, and upselling opportunities.
• Ensuring correct client setup in billing and accounting systems, including services and recurring charges.
• Supporting accurate and timely invoice preparation and distribution.
• Monitoring accounts follow-ups and assisting in payment collection as per company targets.
• Ensuring offices and co-working areas meet presentation and operational standards.
• Liaising with IT, building management, and service providers when required.
• Supporting and motivating team members through regular meetings, coaching, and training.
• Leading by example in professionalism, attitude, and customer service.
• Attending networking events and supporting community-building activities.
• Reporting regularly and accurately to management on performance and operations.

Essential Skills and Experience

• Bachelor’s degree in Business Administration, Management, Marketing, or a related field.
• Minimum 3–5 years of experience in sales, customer service, hospitality, co-working, or serviced offices.
• Previous experience in a supervisory or team leadership role is preferred.
• Strong communication, presentation, and interpersonal skills.
• Sales-oriented mindset with the ability to close and grow accounts.
• Strong organizational and time-management skills.
• Ability to work under pressure and manage multiple priorities.
• High level of professionalism and customer-focused attitude.
• Good knowledge of CRM systems and billing/accounting systems is an advantage.
• Willingness to attend networking events and work flexible hours when needed.
• Fluent in English (Arabic is a plus).

Achieving Operational Excellence as a Team Leader