Team Leader
Taj HRJob Description
Your Role as a Team Leader
- Handling office, virtual office, and co-working enquiries, working towards agreed conversion targets.
- Conducting client tours, demonstrations, and presentations of services and technology.
- Following up on all enquiries and maintaining accurate CRM and sales records.
- Supporting client onboarding, welcome calls, and ongoing client success meetings.
- Building strong relationships with clients and responding to all client queries within 24 hours.
- Supporting client retention and professionally handling client terminations when required.
- Assisting in increasing subscriptions, renewals, and upselling opportunities.
- Ensuring correct client setup in billing and accounting systems, including services and recurring charges.
- Supporting accurate and timely invoice preparation and distribution.
- Monitoring accounts follow-ups and assisting in payment collection as per company targets.
- Ensuring offices and co-working areas meet presentation and operational standards.
- Liaising with IT, building management, and service providers when required.
- Supporting and motivating team members through regular meetings, coaching, and training.
- Leading by example in professionalism, attitude, and customer service.
- Attending networking events and supporting community-building activities.
- Reporting regularly and accurately to management on performance and operations.
Essential Skills and Experience
- Bachelor’s degree in Business Administration, Management, Marketing, or a related field.
- Minimum 3–5 years of experience in sales, customer service, hospitality, co-working, or serviced offices.
- Previous experience in a supervisory or team leadership role is preferred.
- Strong communication, presentation, and interpersonal skills.
- Sales-oriented mindset with the ability to close and grow accounts.
- Strong organizational and time-management skills.
- Ability to work under pressure and manage multiple priorities.
- High level of professionalism and customer-focused attitude.
- Good knowledge of CRM systems and billing/accounting systems is an advantage.
- Willingness to attend networking events and work flexible hours when needed.
- Fluent in English (Arabic is a plus).
Achieving Operational Excellence as a Team Leader
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