Support & Implementation Engineer

Responsibilities
 

• Implement and install solutions at customer’s infrastructure platforms.
• Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers.
• Act positively and respond promptly to the customer’s requests/tickets.
• Prepare, review and ensure the accuracy of technical documentation.
• Conduct Preventive / Corrective Maintenance visits.
• Perform any other job-related duties related to work.

Requirements

• Bachelor’s Degree in Information Technology, Engineering/Science, Computer application, or any related field.
• At least 2 years experience in a similar field.
• Willing to travel and work extra hours when needed.
• Experience in database engines (Oracle, MS-SQL, and PostgreSQL).
• Experience in operating systems (Linux and MS Windows).
• Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, HashiCorp Nomad)
• Working experience in application servers (Ex. Apache Tomcat, Oracle WebLogic, IBM WebSphere).
• Knowledge and acquired skills of DevOps techniques including (CI/CD, Helm, Ansible)
• Knowledge in Directory Services (AD & LDAP).
• Excellent personal skills
• Professional effective communication, verbal and written
• Customer oriented mentality
• Details oriented and a team player
• Initiative and self-managed
• Time management and result oriented

Experience in one or more of the below is a plus:

• Experience in large enterprise environments with emphasis on payments, remittance solutions.
• Experience in Cloud Computing, Virtualization Technologies, Storage, Network Infrastructure.
• Implementation experience of High Availability & Disaster Recovery, Backup & Recovery Strategies.
• Knowledge of PKI Infrastructure and Certificate Authorities.
• Knowledge of database engines (MySQL and NoSQL Databases).
• Knowledge of server and client operating systems (Linux Distros, MS Windows).
• Knowledge in Object Storage management.
• Knowledge of Security Authentication and Authorization Solutions (HashiCorp Vault and Keycloak).
• Knowledge in Cloud-based Solution Infrastructure (AWS, Azure, Google Cloud, OCI, IBM).