Sr Advanced Application Engr

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The Purpose of the Role

The primary purpose of this position is to deliver superior customer satisfaction with the HCI Technical Support response, communication, and resolution of cases by working closely within a Global Technical Team under the direction of a Global Technical Support Manager

Responsibilities

• Technical support for Honeywell APC/CPM applications in APAC/EMEA region to resolve the service requests within service level agreements.
• Support the project teams in migration and other project activities. Resolve the service requests from projects teams of APAC/EMEA region.
• Identify and log product defects while troubleshooting support issues, and collaborate with the development team to fix them according to defect priority, thus helping to improve overall stability of APC/CPM applications
• Liaison with the development team for timely delivery of solutions to the customers
• Actively driving Knowledge Centered Support (KCS) within the team by Engaging in the creation of new articles (+updating existing articles) for all problem cases.
• Actively engage in product readiness from a Technical Support perspective (NPI, defect verification and product training )
  Travel to the customer site to resolve the issues ( Expected travel ~ 10%)

YOU MUST HAVE

• Bachelors/Post Graduate degree in Chemical Engineering/Instrumentation Engineering
• 10 – 15+ years of Experience in Advanced Process control and Control performance monitoring tools; preferably Honeywell RMPCT and CPM applications
• Hands on experience in design, implementation and commissioning experience of APC and CPM applications
• Experience in Technical support activities; especially in Honeywell Advanced applications (preferably in APC and CPM)
• Good communication and writing skills.
• Good team player. Strong ability to maintain good working relationship with customers.
• Customer oriented attitude: understands & addresses (internal & external) customer needs and concerns, strong customer advocate

WE VALUE

• Understanding APC/CPM implementation and support lifecycle
• Collaboration with diverse and global teams
• Good troubleshooting skills
• Promote customer relationships
• Effective communicator
• Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done, do things before being asked by others or forced to by events.