Shop Supervisor – L’Occitane Yas Mall

What you’ll be doing 

Working as a Shop Supervisor you will be responsible for leading a sales team towards achieving the sales target while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store. 

• You will nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
• Drive eNPS through people experience initiatives and culture
• Oversee store’s day to day operations related to VM, Retail Store SOPs adherence, and sales team schedule
• Offer support to store staff during in-store events
• Act as the key point of contact with back-office team
• Ensure click and collect are conducted within SLAs
• Ensure customer data is properly captured by the team in adherence to marketing team requirements
• Promote loyalty program (MUSE) and ensure team knowledge about app offerings etc..
• Increase the revenue target of the store
• Drive sell-throughs within the store
• Support in-store CX initiatives
• Provide input to whats working well, whats not working well within the store

What you’ll need to succeed 

• Proven experience managing a small team in beauty retail
• Proficiency in Arabic language.

What we can offer you    
 

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.    

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts