Service Sales Engineer

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You will be working as Service Sales Engineer, will be the part of Electrification Business Area for Services division based in Doha, Qatar. In this role you will be driving service sales process in collaboration with the service sales manager and/or service manager, generating service sales opportunities and securing profitable sales within the designated area(s), focusing on installed base penetration (IB) and selling the entire service product portfolio in collaboration with other ABB service units, building long term customer relationships and ensuring immediate response to specific customer needs and issues

This position reports to

Marketing & Sales Manager

Your responsibilities

In collaboration with the service sales manager and/or service manager implement service sales strategy Penetrating IB, promoting various upgrade, retrofit and value add solutions to the benefit of the customer and ABB, understanding the channel strategy and the establishment of related prices and preparing sales plans, reviewing and proposing recovery plan(s) when needed
Updating installed base in ServIS (the approved Service database) with the changes made at site, utilizing ServIS to understand the existing installed base (IB), identifying and developing sales opportunities for service products and solutions to penetrate the existing IB/new IBs in the market, focusing on the entire service portfolio to secure profit for assigned Business Units/Product Groups
Generating service sales leads and developing new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios, taking a one ABB approach to leverage other colleagues’ portfolios
Establishing long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote life cycle management (LCM), registering customer feedback and ensuring customer satisfaction throughout the sales process
Selling entire service product portfolio to expand ABB footprint in the designated area, charting out and monitoring sales proposals, tendering and following up proposal statistics, preparing ABB’s service offerings based on customer need and in coordination with the local service sales manager and/or service manager
Communicating contract details in accordance with ABB offering and strategy, managing administrative sales processes, acting as a marketer/salesperson of ABB’s service products and solutions during marketing activities (trade fairs, exhibitions, conferences, customer meetings), translating the needs of customer into relevant ABB service offerings and solutions
Contributing to risk assessments related to price and quality, registering required information into the appropriate customer database, ensuring technical reliability, safety and cost-effective solutions to satisfy customer’s needs and complying with health and safety directives

Your background

Bachelor’s degree in Engineering
4 to 6 years of proven relevant experience in the field
Good verbal and written English communication skills

More about us

ABB’s Electrification business is responsible for the go-to-market strategy and generating profitable growth for the Electrification Business Area. Our 10,000 strong commercial team represents the portfolio of all Electrification Business Area Divisions in over 100 countries. Our unmatched domain expertise across key industry verticals and channels combined with our truly global footprint makes us able to deliver extraordinary business results, supporting our customers with solutions which address their current needs, whilst considering the future emerging trends such as Urbanization, Digitalization and Shift to Electricity and Sustainable Energy