Senior Severe Service & Inside Sales Engineer

Emerson Automation Solutions is where technology and engineering come together to build solutions for the benefit of our customers, driven without compromise for a world in action. This position is under the Flow Controls Business Unit and platform is Automation Solutions. The role is based in Dhahran, KSA and caters to all customers in the western region (Saudi Arabia and Bahrain)!

In This Role, Your Responsibilities Will Be:

Own the quotation activities for the assigned customer accounts independently

Qualify customer requests for quotation to ensure that a quote will meet the customers’ application and operational needs

Prepare customer quotations that are timely, technically accurate, commercially verified, offering the best all-round solution.

Present Technical, Applications and Fisher solutions to the customers

Follow-up on quotations with customers as agreed with Outside Sales.

Negotiate sales orders within agreed DOA. Maintain accurate and complete records in monthly report tool to follow-up discussions and POR purpose/RFQ forecast

Ensure that purchase orders are commercially and technically compliant before processing for order entry in accordance with relevant procedures

Provide to customers advice on technical solutions and their benefits. Work with customers and end users in order to update and modify their engineering standards and specifications to gain preference for Fisher

Provide support to LBPs / End users for Product modifications & Product capabilities through preparing success cases/ identifying industry wise application QBR’s.

Maintain complete and clean record of the quotation activity for the customer accounts and easily traceable anytime

Align with manufacturing locations and Engineering teams for queries regarding lead-time, special requirements

Attend customer meetings as required, including customer site visits. Support in trouble shooting and finding solutions to customers problems and able to support Site Walks

Assist Outside sales in taking ownership of the technical discussions with the customers. Promote and drive new products wherever possible

Ensure activities are carried out in line with agreed departmental critical metrics (Hit Rate/Budget)

Attend relevant technical and commercial trainings as required to maintain a high level of product and process knowledge, including new products as and when released.

Co-ordinate with consultants, customers, and with end users to get Fisher products and solutions pre-specified / pre-selected

Co-ordinate with Project Management / Order Entry / Customer Order Fulfilment (COF) team to make clean orders to the Factories. and over of orders with supporting documents and attend kick off meetings if required

If required, training new LBP / Rep/Customer engineers on Control Valve Engineering including sizing, selection and pricing using Fisher FIRST 2, product range and how to prepare no-nonsense quote – good/better/best strategy and other tools / resources like Fish web, COF etc.

Work closely with other Emerson Process Management Divisions for MAC / multi divisional quotes.

Align with local and international Emerson Trade Compliance and Quality Management procedures, as well as the Emerson Ethics policy, with respect to all business activities

Keep up to date with developments in products, industries and market trends.

Initiate and lead process improvements required to perform the job more efficiently

Fulfil any other reasonable duties as required including Outside Sales, if required.

Who you are?

• Confirmed experience in inhouse engineering support to customers
• Knowledge on Midstream, Refining and Oil & Gas process and explaining the special control valve applications
• Proficient interpretation skills relating to engineering details & P&ID drawings.
• Ability to make technical decisions based on sound engineering facts & applicable codes

For this Role, You Will Need:

• Bachelor’s degree in mechanical engineering or closely related field (Mechanical, Instrumentation / Chemical Engineering)
• Relevant work experience in Control Valves industry or Industrial Automation industry
• Proficient in English and in using Microsoft Office applications.

Preferred Qualifications that Set You Apart:

• Knowledge in Fisher Flow control products
• Experience in handling MEA customers & EPC
• Experience in working with FF2 sizing and selection tool.
• Familiar with process of co-ordinate with internal and external parties efficiently.

Our offer to you!

We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

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