Senior Manager International HR Change & Integration

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary::

The incumbent will primarily responsible for supporting the international integration HR policies and programs to ensure HR alignment and integration of International branches/offices, subsidiary and affiliate companies. Key contributor to the implementation of HR Policies and Programs such as manpower planning, talent attraction, recruitment, retention, employee development, rewards, employee engagement, employee relations and communications for all International locations. Provides support to the operational/administrative HR services for all International locations.

Essential Duties & Responsibilities by Dimensions::

A. Shareholder & Financial:

– Works with AVP, International HR change & Integration and local HR teams to implement each country’s strategic HR initiatives and operational activities, providing support to the regional HR teams (Country HR Heads, Coordinators, and Regional HR Business Partners).

– Co-ordinates the country HR budgets (total compensation cost, recruitment services, training & development, other miscellaneous HR related expenses). Monitors the HR budget and reports utilization in line with QNB budgetary control practices.

– Collects, analyses, maintains data, and assists in the preparation of HR Scorecard and Key performance Indicators (KPIs) for performance monitoring of the International operations.

– Works with the AVP, International HR change & Integration to support the annual HR Manpower Planning and Budgeting process for International location.

– Implements KPI’s and best practices for International HR Change & Integration

– Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

– Act within the limits of the powers delegated to the incumbent.

– Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.

– Demonstrate clear understanding of the important factors behind the bank’s financial & non-financial performance.

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B. Customer (Internal & External):

– Builds and maintains strong and effective relationships with Group Divisions/departments to ensure effective HR communication and cultural alignment across the Group.

– Works with the AVP, International HR change & Integration and support HR due diligence of new ventures/acquisitions.

– To assist customers in all their queries on Bank’s product and seek solution to their requests.

– Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

– Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

– Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

– Monitors and reports HR service Level Agreements (SLAs) in International locations for agreed HR services.

C. Internal (Processes, Products, Regulatory):

– Assist in Providing professional HR support to the AVP, International HR change & Integration, as and when required.

– Assist to ensure that professional HR services and standards are consistently applied, within all International locations.

– Bring in significant leadership to the division/department, ensuring that effective controls and resources are available to manage and control work volumes.

– Oversee recruitment, provide motivation, guidance to employees and reinforce high standards concerning performance, and adherence to the Bank’s values and mission.

D. Learning & Knowledge:

– Proactively identify areas for professional development of self and undertake development activities.

– Seek out opportunities to remain current with all developments in professional field.

– Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.

– Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.

– Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.

E. Legal, Regulatory, and Risk Framework Responsibilities:

– Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

– Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.

– Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

– Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

– Maintain appropriate knowledge to ensure full qualification to undertake the role.

– Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

– Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

– Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

– Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

– Maintain high professional standards to uphold QNB’s reputation and to strengthen its market leadership position.

– All other ad hoc duties/activities related to QNB that management might request from time to time.

Education & Experience Requirements::

– Bachelors Degree, preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).

– Minimum 8 years of relevant experience, preferably within a highly rated international bank.