Senior Associate Facilities Management

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Role Summary:

The incumbent will be responsible for the supervision of timely maintenance schedules (including routine, scheduled and emergency maintenance) for the entire Group’s premises. Monitor maintenance team and follow up the incidents.

Role Description:

Monitor & Control the quotations.

Implements KPI’s and best practices for Facilities Management.

Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

Act within the limits of the powers delegated to the incumbent.

Manage the provision of maintenance services to all QNB departments, as and when required.

Co-ordinate and manage the relationship with external maintenance companies (if any).

Assist customers in all their queries on Bank’s product and seek solution to their requests.

Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

Schedule maintenance of all equipment & electrical/ mechanical systems which are necessary for efficient QNB operations.

Monitor the Help Desk incidents and prepare the schedule of tasks for the maintenance team for day-to-day maintenance works.

Maintain a schedule of equipment and times when the maintenance is due, in line with the manufacturer’s recommendations.

Review companies invoices and make sure purchased equipment or required service delivered.

Review the service contracts invoices.

Review complaints/ maintenance requests and coordinate with other departments to complete the task.

Handling QNB vehicles service and coordinate with the designated drivers in terms of checking, maintaining, and servicing the vehicles.

Handling QNB outsourced receptionist service. Keeping records of their attendance, rotation schedule and managing the service provided to QNB premises & some departments.

Visit and attend handing over committee meetings before opening any branch officially to make sure all the supplies and facilities are available.

Coordinate with the Purchasing Department and the Stores Unit for the purchase and requisition of any maintenance parts/ machine required.

Receive equipment orders from group premises and make sure to check the space and standards for each order before proceeding with the purchase order.

Verify & ensure the record of all equipment (photocopier, fax, safe, note counting machine, etc.) delivered to Branches and monitor the maintenance cost accordingly.

Ensure compliance with all policies and procedures.

Ensure the establishment of set procedures for the issuance of maintenance tools and equipment.

Scrutinize all invoices for routine maintenance works, equipment & other maintenance works and forward them to concerned parties.

Ensure that all safety requirements are maintained.

Co-ordinate and monitor maintenance performed where external service providers are used.

Maintain a good understanding of maintaining various equipment and maintenance best practices.

Proactively identify areas for professional development of self and undertake development activities.

Seek out opportunities to remain current with all developments in professional field.

Qualifications:

Minimum Bachelor’s degree in a related field of study.

Minimum 2 years’ experience in a relevant job.