Senior Associate Customer Service Executive

Role Description:

Establish account set up for Qatari and non-Qatari clients

Generate viable leads and forwarding them through the appropriate channels as defined by the internal processes

First point of contact for all walk-in customers.

Greet the walk in customers and present a good image of the Company.

Listen to the customer and assess his / her requirements.

Provide correct form to the customer to make his / her request in writing pass it on to the relevant departments for processing with appropriate documentation.

Taking customer inquiries about new account opening in person and the inquiries through internet.

Taking customer complaints and directing those to appropriate departments.

Ensure maintenance of service standards.

Performing the role of front office.

Providing a tracking number to all requests and updating details in the system.

Managing the Telephone System when call center executive is absent or busy.

 Abide by the Policies and Procedures developed for maintaining the Information Security for the QNBFS and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard.

Work in accordance with Company standards, the regulation and ethics and maintain licensed status.

Generate and provide new ideas for customer relationship and customer retention.

Ensure high standards of confidentiality and ethics to safeguard commercially sensitive information. Other duties as assigned for special projects

Qualification:

University Graduate with 3+ Years’ experience as front desk professional preferably in a brokerage company

 

Additional required Skills:

Excellent professional track record.

Computer literate with the ability to learn QE & QNBFS customer service software applications

Brokerage sales experience is not mandatory but financial services experience is mandatory

Excellent verbal and written communication skills.

Fluent in English & Arabic

Strong relationship management and business development/sales skills.

Pleasant manner