Job Purpose

The Senior Associate – Operations is responsible for supporting and coordinating day-to-day hospital operational activities to ensure smooth, efficient, and compliant functioning of assigned departments. The role focuses on process coordination, operational reporting, inter-departmental support, and adherence to hospital policies and quality standards.

Key Responsibilities

• Support daily hospital operations by coordinating with clinical, administrative, and support departments

• Monitor operational workflows and assist in identifying process gaps and improvement opportunities

• Ensure adherence to hospital policies, standard operating procedures (SOPs), and regulatory guidelines

• Assist in operational planning, scheduling, and resource coordination

• Prepare and maintain operational reports, dashboards, and documentation as required

• Coordinate with vendors, service providers, and internal stakeholders for smooth service delivery

• Support patient service operations to ensure high standards of patient experience

• Assist department heads in implementing operational initiatives and improvement projects

• Handle operational escalations and support issue resolution in a timely manner

• Ensure compliance with safety, quality, and infection control standards

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, Operations Management, or a related field

• Additional certification or training in hospital operations or healthcare administration is an advantage

Experience

• 3–5 years of experience in hospital operations, healthcare administration, or operational support roles

• Prior experience in a multi-specialty hospital or healthcare group preferred

Skills & Competencies

• Strong understanding of hospital operations and administrative workflows

• Excellent coordination and stakeholder management skills

• Good analytical and reporting abilities

• Strong communication skills (verbal and written)

• Ability to multitask and work effectively in a fast-paced healthcare environment

• Proficiency in MS Office and hospital information systems

• Problem-solving mindset with attention to detail

Behavioral Competencies

• Patient-centric approach

• Team-oriented and collaborative

• High level of integrity and professionalism

• Ability to handle pressure and operational challenges