Sales Manager

Scope

• • Ensure the achievement of store sales budget
• • Responsible for managing the store costs in an effective manner
• • Responsible for the overall results of the store, working closely with all Managers (FoH and BoH) to ensure that the day-to-day activities build into the long term plan
• • As a dynamic and inspiring leader, manage all activities to achieve store business objectives, demonstrating an excellent client experience
• • Perform with high integrity in company compliance with Corporate departments
• • Be an ambassador of the brand by promoting its values and ambitions within the market place
• • Key Holder

Key Accountabilities

• Empowered by the Retail Director/Area Manager/City Manager:
 

• -Guarantee the store profitability
• – Create the vision and tone for the store while at the same time driving a highly successful and profitable business with the partnership of both Regional/Corporate managements
• – Develop and implement business action plans to maximize sales for each product category and clients tier segment
• – Maintain a high sell through
• – Ensure the implementation and execution of all company initiatives within the store
• • Ensure that the highest level of client service is provided motivating and challenging the Staff (FoH and BoH)
• • Guarantee the full organization of company assets, for both the BoH and FoH guidelines
• • Communicate company set KPIs and identify strategies to ensure that the performance standards are met
• • Lead daily store meetings to communicate current business trends, relevant updates and motivate the store employees to perform
• • Manage and support stock levels through direct communication with key business departments
• • Assure stock fill-in on basics and purchase assortment to achieve store goals
• • Lead the CRM processes in order to:
• – guarantee the execution of the company’s CRM initiatives
• – develop opportunities with loyal and potential clients
• • Ensure Learning and Development activities for the store employees:
• – overseeing training conducted by other Staff members ensuring that product knowledge, client service, systems, procedures and teamwork are adequately covered
• – in collaboration with HR L&D, preparing individual development plans for the Staff, which include clear, measurable goals and performance reviews on timely bases
• – conducting or supervising monthly coaching sessions with the store employees to review performance and provide constructive, timely feedback
• • Provide the store schedules and leadership zoning, to ensure adequate floor coverage and timely submission of payroll records for all employees
• • Recap monthly store performance, reporting current business trend to cover every aspect of the business, as well as, competitors’ performance
• • Monitor store expenses and maintain store operating budget while aiming to reduce overall cost
• • Oversee the processing of daily incoming and outbound merchandise requests and shipments