Sales Advisor – Mamas and Papas / Qatar

About The Role

To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty

What You’ll Be Doing

• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.

• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale

• Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service

• Handle customer complaints professionally and efficiently, in line with the company after sales policy

• Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times

• Maintain personal grooming standards as advised by the Store Manager

• Maintain clean and organized wrap stands, fitting rooms and stock areas

• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels

• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.

• Recruit customers for the database, accurately entering their details on the POS system

• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas

About You

 Education/Certification and Continued Education

• High school qualification

Years of Experience

• 2 – 3 years retail sales or customer service experience