Restaurants Operation Manager

As a Restaurants Operation Manager, your responsibilities encompass ensuring seamless service delivery, maintaining quality standards, and driving overall guest satisfaction. In collaboration with various departments, you contribute to the financial success of F&B outlets by implementing effective strategies and operational plans. Your role involves fostering a positive team environment, adhering to regulatory standards, and continuously seeking opportunities for improvement to elevate the overall dining experience.

Key Job Responsibilities:

• Oversee the daily operations of Food & Beverage outlets, ensuring efficient and high-quality service.
• Develop and implement operational strategies to achieve financial goals and enhance guest satisfaction.
• Collaborate with culinary and service teams to maintain quality standards in menu offerings and service delivery.
• Monitor and analyze financial performance, expenses, and revenue, making data-driven decisions to optimize profitability.
• Conduct regular meetings with F&B colleagues to communicate goals, expectations, and foster a cohesive team environment.
• Implement and enforce health, safety, and hygiene standards to ensure compliance with regulations.
• Coordinate with other departments to streamline cross-functional operations and enhance overall guest experience.
• Plan and execute promotional activities, marketing initiatives, and special events to drive revenue and attract guests.
• Conduct regular training sessions to enhance the skills and knowledge of F&B colleagues, ensuring consistent service excellence.
• Handle guest feedback, addressing concerns promptly, and taking corrective actions to improve service quality.
• Manage inventory, stock levels, and procurement processes to optimize resources and control costs.
• Stay informed about industry trends, competitor activities, and customer preferences to stay competitive in the market.
• Collaborate with the sales and marketing team to create effective promotions and packages to boost F&B revenue.
• Maintain effective communication channels within the F&B department and with other relevant hotel departments.
• Contribute to the development of policies and procedures to enhance operational efficiency and guest satisfaction.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Tagged as: Hotel & Hospitality