Restaurant – Supervisor

Main Responsibilities

• Oversee and manage shifts effectively to ensure a smooth and effective overall operation
• Provide direction and support to all restaurant colleagues at any time
• Constantly identify areas for improvement in service and food and beverage quality
• Identify departmental learning and development needs for all colleagues
• Ensure proper presentation of all menus: current, clean and presentable
• Handle effectively any kind of customer complaints being verbal or written
• Ensure team product knowledge is maintained, updated and regularly tested
• Assist the management team to carry out training activities of the outlet including, role plays and on the job trainings
• Be committed to being a team player; proactively cooperating and supporting colleagues and superiors in operational tasks

Requirements

• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
• Experience as Supervisor in a high volume restaurant with highest levels of service is preferred
• A minimum of 2 years of experience working in a 5-star hotel environment
• Ability to work long hours with a strong focus on operational excellence
• Familiar with restaurant point of sales and cashiering procedures is preferred
• Perform job with attention to details and the ability to organize and handle multiple tasks
• Ability to understand the flow of service and support colleagues