Regional Director
Ten GroupJob Description
About Ten Group
At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?
The Role
We are looking for a Regional Director to lead and be accountable for driving the operational and commercial success of the region as part of Ten’s global leadership team. Your role involves owning end‑to-end delivery of our core business outcomes, leading high‑performing cross‑functional teams, and ensuring exceptional service to our members and strong financial performance across the region. You will set regional priorities and manage the regional P&L within Ten frameworks, operating model, and governance established by our central functions. You will be accountable for executing global strategies locally, manage the regional P&L, aligning teams to standardised processes, policies, and performance expectations, while retaining the flexibility to tailor delivery to regional market needs. You will champion a culture of accountability, pace, and operational excellence, balancing local empowerment with disciplined adherence to group standards. Your leadership will directly shape regional performance today, while building sustainable, scalable growth aligned to our long‑term global ambitions. The priority for this role is to deliver world-class service outcomes for our members and clients in the region and strong commercial results. You will work closely with Service, Business Development, Client Services, Proposition, Technology, Finance, and People teams on shared initiatives - including regional operational improvements, client retention strategies, and the delivery of market-specific growth plans - ensuring regional execution aligns with Ten’s global strategy.
Responsibilities
- Lead the region as the single point of accountability for operational and commercial performance.
- Own the regional balanced scorecard, ensuring strong results across NPS, retention, contribution margin, and employee engagement.
- Translate Ten’s global strategic objectives into clear regional priorities and measurable OKRs, ensuring teams understand not just what matters, but why.
- Champion a culture of ownership, accountability, and operational excellence at every level, role‑modelling Ten’s leadership behaviours and expectations.
- Build, inspire, and develop high‑performing teams by setting clear standards, investing in coaching, and creating an environment where people can do the best work of their careers.
- People are integral to every outcome you deliver.
- Own and evolve the regional service proposition in partnership with central proposition teams, ensuring a compelling, differentiated product‑market fit that reflects member needs, regional market dynamics, and Ten’s global standards.
- Lead significant, multi‑year change across the region, providing clear direction, pace, and confidence through periods of transformation.
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