RB-Home Finance – Customer Service – Customer service officer (Outsource)

Key Accountabilities of the role
Responsible to close customer complaints and ensure that customer is satisfied with the service provided
Ensure TAT is adhered to and where possible exceed customer expectations
Ensure customer is constantly informed on status of his/her query.
Co-ordinate and liaise with other departments in a professional manner
Deliver right levels of service skills support & coach other colleagues
Participate in regular review and development meeting with key stakeholders
Ensure compliance with bank policies

Specialist Skills / Technical Knowledge Required for this role:
Customer service skills in order to resolve customer complaints
Display flexibility in dealing with clients and other team members
Good problem solving skills
Excellent communication skills
Excellent Decision making skills

Tagged as: Banking