QNB3098-Senior Manager ATM Management (Qatarization

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Summary :The incumbent is responsible for the management of ATM facilities team to handle the works for all ATM installations. The incumbent will be responsible for managing the day-to-day operational aspects of ATM projects, scheduling and planning, budget control, coordination of Projects & Engineering team and overall supervision of the execution of ATM projects in accordance with the business plan and requirements.

Main Responsibilities :A. Shareholder & Financial:

– Contribute towards formulation of budgets, policies and procedures in relation to ATM operations, for the

achievement of overall organizational strategy & Business plan objectives.

– Manage all ATM installation & maintenance to ensure timely completion within the assigned costs and specifications.

– Implements KPI’s and best practices for ATM Management.

– Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise

benefits for the bank.

– Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and

monitor exercise of the same.

– Demonstrate clear understanding of the important factors behind the bank’s financial & non-financial

performance.

B. Customer (Internal & External):

– Coordinate with concerned Retail and Projects & Engineering, ITD, corporate Communication departments to

ensure that project requirements are understood and achieved targeted completion of each department tasks for

ATM projects.

– Co-ordinate the activities of ATM projects team, consultants and contractors to ensure efficient projects

implementation.

– Continuously monitor progress in terms of the status of the plan and the budget and report back to AVP ATM

Management.

– Assist customers in all their queries on Bank’s product and seek solution to their requests.

– Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve

improvements in turn-around time.

– Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

– Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

– Follow up & prepare the coordinated ATM project plan and budget allocation for the year.

– Assign & manage the ATM team to ensure accomplishment of the duties as per the required scope of works and in

co-ordination with the consultants & other relevant departments.

– Prepare the schedule of ATM installation projects and work program of each project to be executed as per the

budget.

– Review & approve project drawings, scope of works, work orders, contracts, etc. upon securing required approvals

as per policy.

– Coordinate with ITD, Safety & Security, and Corporate Communications departments at various stages project to

ensure the completion of branding, security equipments, data line connection as per the project schedule.

– Anticipate and identify deviations from a plan or schedule early, and inform the Head of Projects & Engineering of

such instances to keep informed of the likely impact viz. slack time, delays in project completion etc. so as to take

corrective action.

– Monitor & plan the needed resources (contractor’s manpower, material/ machinery, municipality permit requirements

etc.) for the project and direct & monitor the project operations, manage and control the project budget, review and

approve cost reports and monitor progress with support from the ATM team and Head of Premises & Facilities.

– Coordinate with Projects & Engineering team and Administration departments on various municipality & civil defence

permit requirements of the projects.

– Ensure the timely procurement of materials and various resources for the timely completion of the project

D. Learning & Knowledge:

– Maintain efficient planning and co-ordination skills, which are necessary to effectively prioritize the projects and to

achieve the targeted schedule.

– Identify any areas for professional development of self and all direct reports, and act to enhance professional

development of self and others.

– Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.

– Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.

E. Legal, Regulatory, and Risk Framework Responsibilities:

– Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,

Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control

Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

– Understand and effectively perform your role under the Three Lines of Defence principle to identify measure,

monitor, manage and report risks.

– Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

– Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the

Operational Risk Management requirements.

– Maintain appropriate knowledge to ensure full qualification to undertake the role.

– Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

– Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

– Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

– Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course

of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and

Compliance functions, and relevant Regulators.

– Maintain high professional standards to uphold QNB’s reputation and to strengthen its market leadership position.

– All other ad hoc duties/activities related to QNB that management might request from time to time.

Education and Experience Requirements :– Bachelor’s degree with at 8 years of proven track experience.

– Experience in managing projects in a job of similar nature.